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  Marketplace comments are not for support!
Posted by: admin - 09-24-2018, 06:09 PM - Forum: General Information - No Replies

The comment system in the Extensions is not intended for support questions, and should only be used for the following:

- Pre-purchase Questions.
- Post-Purchase Testimonial, Reviews, or Constructive Criticism.

Support questions should be handled via email or other private contact disclosed in the readme file of the purchased extension. Since support questions are usually very specific to the individual user, it typically doesn't benefit other people who are trying to read through pages and pages of irrelevant comments. The extension system is also very basic, and doesn't have email updates for replies from the author, so that delays getting a fix until you manually revisit the site.

It is especially counter-productive when there are issues that have been resolved and people are still reading about them in the comments, leading to more confusion about outdated issues that no longer exist.

Only in the case where the author did not include a private form of contact with the mod should the comment system be used for support questions. You should also reserve your negative comments until after you've contacted the author to assist you. Most authors are very quick to support their customers, and most of the issues are usually fixed very quickly.

Negative reviews should only be given in the case where the developer has not responded to support questions and you are left with no alternative.

It is also very important and courteous to be sure to rate the mod after you've resolved any issues by clicking on the stars on the individual extension product page. Also if you rated it less than 5 stars because it was lacking features, be sure to update your rating later if the author adds the additional features you requested.

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  Help us help you!
Posted by: admin - 09-24-2018, 06:05 PM - Forum: General Information - No Replies

If you require Support, please provide us with the following information:

- Your NivoCart Version.

- Clean install or Upgrade?
- Server type (Apache, ...)
- Database type (MySQLi, PDO, ...)
- Database collation (utf8_general_ci, ...)

Sometime a screenshot is the easiest way to describe a problem, so feel free to post a screenshot but please try to be reasonable with the image size!

In summary, the more accurate the information supplied is, the easiest it will be for us to investigate, and the sooner you will get replies to your question.

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  Github Repository
Posted by: admin - 09-24-2018, 06:01 PM - Forum: General Information - No Replies

NivoCart latest code is available at anytime.

Github Repository: https://github.com/nivocart/nivocart

As the code evolves all the time, try to stick preferably to the published Releases as this is easier to manage if you require support later on.

Alpha, Beta and RC (Release Candidate) versions are suitable only for testing and developing.
Feel free to download them, but we do not recommend them for production use.

If you find bugs or typos do not hesitate to open a new issue.

If you have made an improvement to the code, you can also submit a pull-request.

Not all issues can be fixed and not all pull-requests can be accepted, but all will be verified and not ignored.

Being a Community project means everybody can be part of it, so don't hold back!

You can contribute to the project by Watching it, Starring it or Forking it.

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  Forum Code of Conduct and Rules
Posted by: admin - 09-24-2018, 05:53 PM - Forum: Forum Usage Policy - No Replies

Common rules

- Only one account per person is permitted.
- Do not pretend to be/represent somebody else. Your account will be deleted if found to be in breach of this rule.
- When registering, a valid email address has to be used. Disposable email addresses are not permitted. If found, we will remove the account in question.
- Keep all posts on-topic.
- All posts must be in English, unless posted in a specific international forum. If posting in a international forum, please use the language of that forum, and not English.

DO NOT SEND SUPPORT REQUESTS VIA PM, unless expressly invited to do so. Using PM to actively solicit work is not allowed. Post, in accord with the rules in the correct forum.
Abuse of the PM system in this way can lead to your membership being removed.

- Do not discuss illegal activities.
- No useless posts. This includes: Thread bumping, useless one liners, repeated requests about new versions, Flamewars, Trolling and Spamming.
- Do not propose/link to any site that contains warez/copyrighted software/materials that can be downloaded illegally.
- Do not link to any site that contains adult content, sexually oriented material or might otherwise be considered offensive. Any post containing an inappropriate link will be deleted and the poster will receive a warning.

At all times

- Keep all commentary civil, and be courteous at all times. Constructive criticism is welcome, but insults directed towards other users or the site admins will not be tolerated. Coarse/insulting language will not be tolerated.
- Choose an appropriate subject line. Try to summarise the problem briefly in the subject, and elaborate in the message itself. A title like "Have you seen this..." or "Help needed!!!!" will be deleted.
- Spend 10 minutes with the admin panel before posting common sense questions like "How do I see orders", or "How do I add products". If you go through each admin menu you will find all you need to know about the basic features.
- Search before posting. You may need to search multiple variation of the terms.
- Any posts deemed to be self promotion, advertising, or spam can and will be removed. NO SPAM - NO ADVERTISING eg. Posting and making excessive, inappropriate and unnecessary references to your products and websites is self promotion.
- Don't lump sum mods and inquiries in one post. People asking for help and at the same time attaching a contribution should be avoided. Contributions go in the contrib thread. Help goes in one of the support threads, based on the affected element (modules, templates, languages, general, etc).
- Bugs go into the bug area ONLY after you have searched the bug forum and found nothing similar.
- Hijacking threads because you feel the need to whine or complain about your personal opinions that have nothing to do with the main topic of the thread will be instantly deleted at will!
- If you feel a post violates any of these rules, or you need to bring it to the attention of a moderator (move threads/close/split), please use the ‘report this post’ link to notify the moderators

 Signatures & Avatars

- Must be setup in your Profile (user Control Panel) , and not manually added to your messages.
- May not contain any pricing, sales, product etc. details.
- Only exact URLs allowed ie not LOOK HERE - No tinyurls, affiliate links etc either, only exact, literal URLs.
- Maximum font size should not be larger than normal +1.
- Signature shall not have more than 4 lines (at a line width of 75 chars).
- Any signature or avatar that is offensive or insulting to either us, our members, or our staff, is prohibited.
- Signature size should not exceed the maximum size of 60 x 180 px (height x width).
- Avatar size should not exceed the maximum size of 75 x 75 px (height x width).
- Signature & Avatar images may not contain any copyright material (e.g. trademarks).
- We reserve the right to ask you to change and/or remove your signature or avatar at any time, for any reason.

Failure to abide by these rules may result in an editing, negative moderation or deletion of your post.

We reserve the right to ban users from the site.
We reserve the right to change these rules at any time.

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